Results tagged “BT”

Hey, we've just had a long and very informative post from Matt, a Luton-based Openreach engineer. I hope this really is an engineer speaking and not some perverse item from a 'guerilla marketing' agency subverting from within. He describes some real horror stories, if you're interested in the BT thing it's well worth a read:

I was on a fault last week and the customer drop-wire from the pole to the house was rubbing through trees so I replaced it only to get a phone call the next day from my manager asking why I hadn't charged the customer as the trees were on his property--this is the level that they are stooping to.

Do they care? This thing has been simmering for a while now, I wonder at what point a BT pr person is going to chime in?

Is BT still shit? (A Donkey on the Edge)

Wow, comments are pouring in on the old is BT still shit? post. One guy even gave an update twice today.

Could BT have a class action heading its way? Does anything actually happen when you write to Ofcom?

I wonder... oh, and I love that graphic from the Ofcom site. At first glance I thought it meant download the podcast of complain to Ofcom how very hip;-)

A co-worker just passed this around:

Rather than call an non-geographical 0870x numbers (minimum 7p/minute) use http://www.saynoto0870.com to find the actual number and only pay for a normal call. This has been a public service email.

Tom Hough recently commented on an older post about BT.

As with a lot of the “enraged mutton” posts, it was a bit of a venting session, but I’ll reprint the BT phone number here. I can’t garantee it’s still live, but here goes nothing;-)

…a very nice lady called Alita calls you and gives you a phone number (an 0800 number no less) that gets you straight through to customer care—no queue, no delay, no option-3, just straight through to the nice lady.

So got a problem with BT? Need to vent? Here’s the number:

0800 800 871

That ends this public service announcement…